Frequently Asked Questions
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SHIPPING & ORDER INFORMATION
What is your processing time after ordering?
Please allow 24-48 business hours for your order to process.
How much is shipping?
Shipping is free for all orders over $150.
Shipping for Free for all Apparel with no min. purchase.
We charge a flat rate of $5 for orders of $50, $10 for orders of $100 and Free shipping for orders over $150.
Do you allow pickups for orders?
Currently we do not offer pick ups.
How long does shipping take?
USPS Priority Mail: 1-3 business day
USPS First Class: 5-7 business days
USPS Priority Mail Express: 1 business day shipping
UPS Ground - 3-7 business days
Please note that all Canadian orders may take a little longer due to customs clearance.
What is your return policy?
100% Happiness Guaranteed is our promise. We want you to be happy with your purchase. If for any reason you are not happy with it, reach out to us at support@bobasnob.com and we will do our best to make it right.
PRODUCT INFORMATION
What is boba made out of?
Boba pearls are made of tapioca starch that comes from cassava roots.
Is your product gluten free?
Yes, our loose leaf teas and premium boba are gluten free.
Can I increase the sweetness for my boba?
Yes, you can customize the sweetness of your boba by adding more brown sugar or honey and letting it sit in your preferred sweetener longer.
How can I make my drink taste stronger or less strong?
We recommend steeping your teas according to the steeping instructions on the back of your tea pouch. If you prefer your teas stronger, just steep it longer or consider adding in an extra scoop. If the tea is too strong for you (after adding in ice and milk) then simply add more water to dilute the tea.
Why is my boba not soft enough?
Please follow our Boba instructions provided with your kit. If you prefer a softer boba texture, simply cook the boba on medium heat for 35 minutes and let it sit covered on the stove for 35 minutes.
How long will the ingredients in my kit last?
6 months for the boba and 1 year for the teas from the time you received the kit
APPAREL INFORMATION
Where can I find information on sizing?
Each apparel varies in material and sizing. For specific information, pls refer to the description of the item you are interested.
What is your policy for defective items?
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received.
Can I exchange for a different size?
We make everything on demand, so requesting a size exchange would mean producing an entirely new product. Please refer to our sizing guide on the description of each item before ordering.
Can I machine wash them?
Printed apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. Use non-chlorine bleach only when necessary.